Customer Service FAQ


Return Policy
We strive to give our customers the very best care and want you to have a positive experience with our company. If, during the first 30 days following your purchase, you wish to return any product in the exact condition that you received it, a 100 percent refund will be given for the product merchandise. The customer is responsible for all shipping costs unless the incorrect product was shipped. Each customer must call or e-mail Footability for a Refund Request prior to returning any product. Please include an invoice number with the return request in order to process your return. To request a return please e-mail service@footability.com. Please include your order invoice number when contacting us.

Pricing/Availability
All prices on footabilitystore.com are based on discounted pricing. These prices provide our customers with a discount on the full retail price. All prices are subject to change. Product Availability: All items for sale on footabilitystore.com should be in stock and ready to ship unless shown as out of stock in the product description. If, for any reason, your product is not available at the time of your order, we will contact you as soon as possible with an estimated shipping date.

Shipping Policies
Upon acceptance of your credit card, an order confirmation will be sent to the e-mail address you have specified in your account information. A shipping confirmation and tracking number will then be sent to that same e-mail address upon shipment of your order.

Shipping Dates
Orders placed Saturdays not be shipped until the following Monday as USPS is not operational for receiving shipping items on Sunday. Official holidays may also affect shipping and delivery dates and timetables.

Shipping Prices
Exact shipping prices are calculated at the time of checkout. The following guideline should serve only as an estimate of your actual shipping charges. Shipping prices are based on the Shipping Method chosen, the weight of the item and the shipping destination.

Shipping Methods
All of the products we sell are shipped USPS Priority Mail unless you choose otherwise. You also have the option of choosing USPS Express Mail as you are checking out.

USPS Priority Mail: Orders shipped USPS Priority Mail typically take from 3-6 business days to arrive from the time the package leaves our warehouse.

USPS Express Mail: If you choose, you can have the delivery of your items upgraded to Second Day Service. There is an additional fee for this upgrade. Typically, Second Day items arrive 1-2 business days after leaving our warehouse.

P.O. Box and APO/FPO Addresses: While we can ship most items to P.O. and APO/FPO addresses, some restrictions do apply. Items sent to P.O. boxes and APO/FPO addresses must be shipped via United States Postal Service and cannot be expedited.

Payment Options
At this time we accept payment by Visa, Master Card, Discover and American Express. Sales Tax: State law requires that we charge applicable sales tax on orders shipped to addresses within the state of Colorado.

Order Status
After you purchase an item you will receive an Order Confirmation e-mail that acknowledges we have received your order. At this time we will begin processing your order and our warehouse personnel will prepare your item(s) for shipping. When your package's postage information has been processed, you will receive another e-mail to let you know that the status has been changed to "Partially Shipped". This means that your order is in the postal system and has been assigned a USPS Tracking number and in most cases has actually been shipped or is awaiting pickup for shipment. You will be provided with the USPS tracking number. The USPS tracking system only allows for information stating that the package has been entered into the system and/or has been delivered. USPS does not have real time location and package progress tracking.

When Will My Order Arrive?
All orders ship the next day after processing with exception of orders placed after 5:00 P.M. Eastern Time. These orders will be processed the following business day. The expected delivery time for packages shipped USPS priority mail is from 3-6 business days.

Track My Package
You will receive an e-mail with the USPS tracking number the moment your package ships. You can track your package through USPS Online at www.USPS.com. If for some reason you cannot track your package or need assistance for any reason, please contact customer service at service@footability.com. Please note that the United States Postal Service may not have the exact location of the package until it has been scanned at the postal center. This may take one business day, therefore any orders shipped via USPS may have a tracking number but not be entered in the location scan of the postal center.

Security Statement Secure Shopping Guarantee
We have established a Secure Shopping Guarantee for every transaction you make with us. Should any unauthorized charges appear on your credit card as a result of shopping with us, please e-mail a customer service representative. For more information see guarantee details below.

Safe Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Why Shopping With Us is Safe
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy. Cookies: Cookies are used to store shopping cart data only and are in place for 50 days.